This DVD targets the specific communication skills required to build trust and respect between coordinators/team leaders and their clients and colleagues, in the Community and Aged Services industry.
Good communication is essential to build and maintain relationships between people. Communication is not just the words we say, it's how we say them, our body language, how we listen and how we observe.
The DVD has an introduction to communication and 7 different practical and relevant workplace scenarios, which demonstrate a range of communication techniques and address specific needs and issues across diverse social and cultural situations.
The accompaning CD includes a Trainers' Guide which contains activities and worksheets which can be customised.
Trainers and organisations can use this resource:
Project developed by Fran Haarsma Productions and Ideas That Work. Funded under the Workplace English Language and Literacy (WELL) Program by the Australian Government Department of Education, Employment and Workplace Relations.
The resource relates to the competency CHCCOM403A Use targeted communication skills to build relationships in accredited courses in the CHC08 Community Services Training Package at Certificate IV level.
CHCCOM403A Use targeted communication skills to build relationships unit is a compulsory unit for:
It is also an elective unit for:
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