This DVD targets the specific communication skills required to build trust and respect between coordinators/team leaders and their clients and colleagues, in the Community and Aged Services industry.

Good communication is essential to build and maintain relationships between people. Communication is not just the words we say, it's how we say them, our body language, how we listen and how we observe.

The DVD has an introduction to communication and 7 different practical and relevant workplace scenarios, which demonstrate a range of communication techniques and address specific needs and issues across diverse social and cultural situations.

The accompaning CD includes a Trainers' Guide which contains activities and worksheets which can be customised.

Trainers and organisations can use this resource:

• as learning support material for the competency CHCCOM403A Use targeted communication skills to build relationships
• for in-house or supervisor led training
• for refresher purposes, particularly for non-English speaking workers or those with low literacy and language skills.

Project developed by Fran Haarsma Productions and Ideas That Work. Funded under the Workplace English Language and Literacy (WELL) Program by the Australian Government Department of Education, Employment and Workplace Relations.