Just Like You

A guide to communicating with people with a disability

Duration: 23 mins 20 secs

This video allows people with a range of disabilities to speak for themselves about how service providers, support workers and colleagues can learn to communicate better with them. Manners are not something that come naturally, we all have to learn them.

Project developed by Fran Haarsma Productions and funded under the Workplace English Language and Literacy (WELL) Program by the Australian Government Department of Education, Employment and Workplace Relations.

“A very practical and contextually meaningful look at communication strategies for inexperienced people to gain some interactive strategies. Well worth a look!”

Manager,
Disability Services Unit, Dept of Justice, Western Australia.


Topics covered:

  • Manners are important for everyone
  • How can you help?
  • Wheelchair etiquette
  • When someone has trouble speaking
  • When someone has trouble seeing
  • When someone has trouble hearing
  • Things to remember

Resource Material for:

(i) Community Services Training Package

  • CHC33015 Certificate III in Individual Support
  • CHC32015 Certificate III in Community Services.

For example, use for competencies:

  • CHCDIS007       Facilitate the empowerment of people with a disability
  • CHCCOM005    Communicate and work in health or community services
  • CHCDIS003       Support community participation and social inclusion.

(ii) General Practitioners and other Health Professionals
(iii) Government Departments
(iv) Any business or organisation that deal with the general public such as financial, employment, recruitment, retail, hospitality and tourism
(v) Schools, TAFEs and Universities
(vi) Volunteers.

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