Write With Care

Writing and Recording for Workers in Residential Youth Services

Duration: 17 mins 24 sec

Everything workers in residential youth services do, in their work with young people, is about providing quality care for them. This video is based on realistic work situations and shows how accurate observation and recording of information is a key part of that quality of care. Workers are writing about young people and their lives, so objective and non-judgemental recording is essential.

It can be used in the induction and orientation of new staff, as refresher training and for learners undertaking accredited courses in the Community Services Training Package.

The resource also comes with a Trainer Guide and support materials that can be customised for different working and training situations.

Project developed by Fran Haarsma Productions in partnership with Berry Street Victoria. Funded under the Workplace English Language and Literacy (WELL) Program by the Australian Government Department of Education, Employment and Workplace Relations.


Topics covered:

  • Introduction
  • Different names-same guidelines
  • Writing everyday
  • Information and care
  • The incident report
  • Disease, injury, near miss or accidents
  • The young person’s records
  • Summing up

Resource Material for:

Community Services Training Package

  • CHC40313 Certificate IV in Child, Youth and Family Intervention

The resource supports the reporting and recording requirements in competencies such as :

CHCCOM002 Use communication to build relationships
CHCPRT005 Work within a practice framework
CHCLEG001 Work legally and ethically
CHCPRT009 Provide primary residential care.

This video and support material is designed to address the language, literacy and numeracy needs of workers and to supplement relevant training around these competencies.

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  • Watch at any time from any web browser
  • Unlimited views during your subscription period
  • Share with your team/students via private link
  • Embed in your learning environment (PRO subscription)
  • 24 Hours $5.95(for preview only and cannot be used for training)
  • 12 Months $125.00
  • 12 Months PRO $305.00
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Please note that DVDs are in PAL format