Frequently Asked Questions

How does the Streaming Service work?

Ideas That Work offers a streaming video subscription service. All of our videos can be watched immediately from any web browser, anywhere, any time on your computer or mobile device. You also get unlimited views during your subscription period and can share the video within your organisation with your team/students via a private link. You can also order DVDs through the site and have them shipped to you.

NOTE: The price of the streaming video subscriptions has been based on fair and reasonable use by you as the Subscriber and other Authorised Users in your institution or organisation.

What types of streaming services are offered?

There are three subscription options for each video:

24 Hour Preview — unlimited views for a single person, so you can evaluate a title before committing to a longer subscription. Access runs until midnight the day after you purchase. Private links and embedding are not available on a Preview.

12 Months Standard — watch at any time from any web browser, with unlimited views for 12 months. Share the video with your team or students via a private link. Links expire 30 days after they are created and you can generate new ones as often as you need.

12 Months PRO — everything in the Standard subscription, plus the added feature of being able to embed the video into your learning management system, intranet or any other private, password-protected website.

Is there a difference in the price of a standard 12 months video subscription and the DVD version?

No, they are the same price.

How do I order?

Go to www.ideasthatwork.com.au and find the video you want, click on “Purchase a Subscription”.

If you are a new streaming video customer you will be asked to fill in your details and password to set up your subscription account.

Then select the subscription type (24 Hours, 12 months standard or PRO) and pay with a credit card (Visa or MasterCard). The price is calculated in $AUD.

Once you have set up your streaming video account you can purchase additional titles without having to fill in your contact details again by just signing in using the email and password you nominated when setting up your account.

Each video and subscription has to be selected and paid for by credit card as a separate transaction.

You will be able to view all your videos in the My Videos section in your streaming video account and you will also receive an email confirmation/Tax Invoice.

Can I get another copy of my Tax Invoice for a video I subscribed to last year?

Yes, don’t worry as you can always download another copy of the Tax Invoices for all your purchases from your Video Streaming My Account  section.

Can I pay by Direct Bank Transfer/EFT?

For immediate access to individual video titles, please use a credit card (Visa or MasterCard). If you need to pay by Direct Bank Transfer/EFT, please contact Ideas That Work. 

Please allow up to one week for activation of titles once the Direct Bank Transfer/EFT has been received into our bank.

Do you keep a record of my credit card details?

No we do not keep a record of your credit card details on our website. This is the reason you will need to enter your credit card details each time you order a video subscription.

Can I subscribe to more than one video at a time?

Yes, you can subscribe to as many videos as you want. Each of the videos and type of subscriptions must be selected and paid for as separate transactions.

Can I preview the video?

Yes. There is a short preview available for each video, along with details of the topics covered and how the video aligns to the relevant training package. If you’d like to see the full video before committing to a 12 month subscription, purchase a 24 Hour Preview – you get unlimited views of the complete title, with access running until midnight the day after you purchase.

I ordered a video, but I've made a mistake. Can I cancel?

If you’ve ordered a video by mistake or you’ve selected the wrong title, please contact Ideas That Work.

Can I embed my videos to my learning management system (eg Moodle, Talentlms and Blackboard)

Yes, with a 12 Months PRO subscription. You can embed the full video or an individual chapter into a secure learning management system, intranet or library website on a non-commercial basis. Choose a fixed frame size of 640×360 or 480×270, or use the responsive option.

Before the video will play, you need to register the domains where you will be embedding it. Register the exact address of each site – domains are matched exactly, so if you embed on training.yourschool.edu.au you must register that address specifically. Registering yourschool.edu.au will not cover it, and wildcards are not supported. You can register as many domains as you need and change them at any time.

Domains are registered per video, so you’ll need to do this again for each new video you subscribe to.

Can I sell access to my learning management system (LMS) or modules within my LMS that contain your videos to other organisations/RTOs?

If you want to sell access to your LMS/modules to other organisations/RTOs, then you would need to purchase an Australia wide streaming license for each of the Ideas That Work videos embedded in the online modules.

For more information on Australia wide streaming licenses please contact Ideas That Work.

I cannot view the video that I have embedded or shared. This message appears instead.

403 | This domain is not authorised to embed this video.

There are three likely causes:

1. Your subscription has expired. All embedded videos and private links stop working until the subscription is renewed.
2. Your private link is more than 30 days old. Generate a new one, which will be valid for a further 30 days.
3. The domain hasn’t been registered. Sign into your account, select the video under My Videos, click embed, then click Manage the domains this video can be embedded on and add the site.

If you’ve registered the domain and it still won’t play, check that you’ve entered the exact address the video sits on. Domains are matched exactly – training.yourschool.edu.au and yourschool.edu.au are treated as different sites, and wildcards are not supported.

Can I post my videos to the Web?

No. Posting to the Web is not supported as there are rights restrictions that prevent you from sharing these video titles with the general public. You cannot, for example, post them to YouTube or anywhere else on the Web. Access to your video content must be via a password authenticated secure site.

See our our Terms and Conditions for more information on the use of the videos.

Can I give my students access to the videos so they can watch them on their own computer or mobile device?

Yes. Sign in, go to the video under My Videos and generate a private link. The link expires 30 days after you create it, and you can generate a new one – valid for a further 30 days – as often as you need.

Private links are available on 12 Months Standard and 12 Months PRO subscriptions. They are not available on a 24 Hour Preview.

Authorised Users – enrolled students, faculty, staff, affiliated researchers, distance learners and visiting scholars of your institution – may use the link to watch the video. Authorised Users are NOT permitted to pass on or share this link with anyone else. All access ends when your subscription expires.

See our our Terms and Conditions for more information on the use of the videos. 

Can I share my video with with staff, students and colleagues in other institutions or organisations?

No. The price of the streaming video subscriptions has been based on fair and reasonable use by you as the Subscriber and other Authorised Users in your institution or organisation.

For example, it is considered to be fair and reasonable use for you as the Subscriber to share your video with Authorised Users at the TAFE institution where you work.

It is NOT considered to be fair and reasonable use to share the video you have subscribed to with other TAFEs or organisations as this would require an Australian wide streaming license.

For enquiries about Australia wide streaming licenses please contact Ideas That Work.

What are the system requirements?

Video streaming requires no more than a modern internet browser. We support the current versions of Chrome, Edge, Safari and Firefox on a computer, tablet or mobile device. Internet Explorer is no longer supported. There’s nothing to install and nothing to download.

What is the streaming video quality?

Video playback requires your computer to “stream” the video files. This is where a file is sent from our servers to your computer bit-by-bit. The file is temporary, meaning that you are not downloading a copy to keep.

Videos are streamed using ‘adaptive streaming’ technology, where the player will automatically choose the highest quality possible based on the viewer’s network connection, graphics processing ability, and other factors.

What happens at the end of a 12 month subscription?

You will receive email reminders to renew 60 days, 30 days and 7 days before your subscription expires. If your email details change during your subscription period please update it on your subscription account page.

If you do not renew before the end of your 12 month subscription any users with a private link created under your subscription and anyone attempting to view any embedded videos or URLs from this subscription will no longer be able to view the video.

How do I renew a subscription to a video?

60 days before the of your 12 month subscription a “Renew My Subscription” button will be activated next to details of your video subscription. The renewed subscription period will begin the day following the end of the current subscription period.

So for example, if you have a PRO Subscription then renewing before the end of the subscription period will mean that any embedded videos will continue to work.

If you have a 24 hour subscription you can renew your subscription at anytime during the 24 hours. You cannot upgrade a 24 hour subscription to a 24 hour PRO subscription – to have access to the embed video feature you need to renew your subscription to a 12 month PRO subscription.

Can I upgrade my 12 Month Standard Subscription to a 12 Month PRO Subscription?

Yes, at anytime during your 12 Month Standard Subscription you will be able to upgrade to a 12 Month PRO Subscription. The price for the upgrade will be worked out automatically on a pro rata basis which depends on on how long your Standard Subscription has to run.

Do I have access to any usage report?

Yes. You can see a report on the number of times the video has been played each month, and a running total of all plays. Sign in and click the Statistics tab under each of your purchased videos.

Do the streaming videos include public performance rights?

All films purchased through the Ideas That Work website include public performance rights, allowing an institution/organisation to exhibit a legally-acquired copy, so long as:

• No admission fee/donation is collected.
• The screening takes place at the purchasing venue itself.
• The primary audience for the screening is members of the purchasing institution/organisation (for example, students, staff, trainers) and the screening IS NOT advertised or promoted to the general public.

What are the Language Literacy and Numeracy (LLN) professional development videos?

What Works for LLN is an online library of 33 free language, literacy and numeracy (LLN) training and professional development videos.

The What Works for LLN videos are for:

• VET practitioners
• supporting the delivery of LLN specific units such TAELLN411 Address Adult Language, Literacy and Numeracy skills
• LLN professional development for RTOs and their non-training staff
• learners undertaking qualifications such as TAE40110 Certificate IV in Training and Assessment/TAE40116 Certificate IV Training and Assessment
• trainers, managers, team leaders and supervisors in the workplace.

What Works for LLN was funded under the now closed Workplace English Language and Literacy (WELL) Program by the Australian Government Department of Education and Training. All the What Works for LLN videos were produced by Ideas That Work.

Even though the WELL program has closed, Ideas That Work will continue to host these What Works for LLN videos on our website. We are committed to making these LLN videos freely available to trainers and learners to view online, download or embed into e-learning software or a Learning Management System.

Can I purchase DVDs from the Ideas That Work store?

Yes. All the video titles on the Ideas That Work website are available for online streaming as well as a DVD.

How do I order?

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

All goods are sent via Australia Post and are dispatched within 5 working days of receiving the order.

If the DVDs are required urgently please contact Ideas That Work and we will endeavour to get them to you at the earliest possible date.

What format are your DVDs in?

All DVDs are in PAL format. They are not region locked. 

How much does DVD delivery cost?

* Additional cost for express post within Australia. If you require express postage to an overseas destination please contact us. 

Can I return my DVD for a refund, if it is not suitable?

Yes, if for any reason you are not completely satisfied with your purchase we will give you a 14-day money-back guarantee from the time you receive the goods. Goods are dispatched under the condition that you or your organisation pays for all postage and handling charges.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition, unmarked and undamaged, otherwise the full price of the goods will be charged. All return postage costs are to be paid by the buyer.

We recommend that you return the product, with good padding, via Registered post. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration with your postal carrier. Ideas That Work will not be responsible for parcels lost or damaged in transit if you choose not to register them.

If the goods have been paid for in advance then a refund will be issued immediately on receipt of the returned goods. Or if you prefer, a credit note can be raised for you to spend on any of our other products.

All care is taken that when the goods are dispatched they are in perfect condition. If you receive a faulty product please contact Ideas That Work immediately. Any faulty goods will be replaced on receipt of the faulty product.

All goods remain the property of Ideas That Work until paid for in full.

Can I order a DVD from a country other than Australia?

Yes you can.

All DVDs are in PAL format and prices on the Ideas That Website are quoted in Australian Dollars and include a 10% Goods and Services Tax (GST) which does not apply to DVD sales outside Australia.

Orders for overseas sales must be prepaid by credit card in Australian Dollars (Visa, MasterCard). By indicating a country other than Australia in the address details, the 10% GST is automatically deducted from the DVD purchase price and overseas postage and handling charges are added.

Please contact Ideas That Work if you have any questions.

Do you have a preview policy for your DVDs?

A short clip of all our DVDs are available on the website for you to preview.

DVDs sent out on a preview basis with an invoice, or are prepaid, are done so on a 100% satisfaction guarantee basis that is valid for 14 days from the time the goods are received.

If the DVDs are not suitable for your needs they must be returned within 14 days from the time you receive them and in “as new” condition. If for any reason you are not able to return the DVDs within 14 days, please contact Ideas That Work immediately and request an extension as there may be a charge applied for late returns.

Goods not returned in “as new” condition will not be accepted under the preview policy and the full price of the goods will be charged.

It is illegal to use a preview DVD for training purposes or show it to an audience. DVDs on preview are for evaluation purposes only and cannot be used for training or shown to an audience until they have been purchased.

What currency are your prices in? Do they include GST?

All prices quoted are in Australian Dollars and include GST. Prices are subject to change without notice.