This DVD allows people with a range of disabilities to speak for themselves about how service providers, attendants and colleagues can learn to communicate better with them. Manners are not something that comes naturally, we all have to learn them. A DEST-funded WELL project, written and produced by Fran Haarsma Productions in partnership with ParaQuad Victoria. "Any business or organisation which deals with the general public will find this video a valuable staff training tool." Simon Payne, Training Manager, ParaQuad Victoria " A very practical and contextually meaningful look at communication strategies for inexperienced people to gain some interactive strategies. Well worth a look!" Karen Herriett-Evans, A/Manager, Disability Services Unit, Dept of Justice, Western Australia.

• manners are important for everyone
• how can you help?
• wheelchair etiquette
• when someone has trouble speaking
• when someone has trouble seeing
• when someone has trouble hearing
• things to remember.

Duration:
23 mins

Resource Material For:
(i) Community Services Training Package:

Certificates II	- Community Services Work
	- Community Services Support Work
	- Community Services (1st Point of Contact)
Certificates III	- Community Services Work
	- Disability and Aged Care Work
	- Home and Community Care

For example, use for competencies

CHCDIS1A Orientation to disability work
CHCCOM1B Communicate with people accessing the services

(ii) Certificate IV in Health – Nursing

(iii) General Practitioners and other Health Professionals

(iv) Government Departments

(v) Any organisations that deal with the general public such as

     Financial, Employment, Recruitment, Retail, Hospitality and

     Tourism organisations

(vi) Schools, TAFEs and Universities

(vii) Volunteers

Price:
$100.00 (available as DVD)

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