Ideas That Work - Training DVDs, resources, DVD production, aged care, disability, education, OHS

Refund & Shipping

Postage & Handling Rates

Number of DVDs	Australia	New Zealand	All other countries	+ Express post *
1-2	$15.00	$25.00	$30.00	$12.00
3-4	$25.00	$35.00	$40.00	$12.00
5-10	$30.00	$40.00	$60.00	$20.00
10+	Please contact us for a special quote

* Additional cost for express post within Australia. If you require express postage to an overseas destination please contact us.

Delivery

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

All goods are sent via Australia Post and are dispatched within 5 working days of receiving the order.

All our DVDs are sent with a 100% satisfaction guarantee valid for 14 days. This means that any DVD that is not suitable for your needs can be returned within 14 days of receiving it, provided the DVD arrives back in "as new" condition.

All goods remain the property of Ideas That Work until paid for in full.

If the DVDs are required urgently please contact or phone (03) 9525 1407 and we will endeavour to get them to you at the earliest possible date.

Overseas Customers

All DVDs are in PAL format and prices in the DVD catalogues are quoted in Australian Dollars and include a 10% Goods and Services Tax (GST) which does not apply to DVD sales outside Australia.

Payment for overseas sales can only be accepted by credit card in Australian Dollars (Visa, Mastercard). By indicating a country other than Australia in the address details, the 10% GST is automatically deducted from the DVD purchase price and overseas postage and handling charges are added.

If you require DVDs in NTSC format please contact us for a special quote, as a special transfer fee will apply.

Please contact Ideas That Work if you have any questions.

Preview Policy

A short clip of all our DVDs are available on the website for you to preview.

DVDs sent out on a preview basis with an invoice, or that are prepaid, are done so on a 100% satisfaction guarantee basis that is valid for 14 days from the time the goods are received.

If the DVDs are not suitable for your needs they must be returned within 14 days from the time you receive them and in "as new" condition. If for any reason you are not able to return the DVDs within 14 days, contact Ideas That Work immediately and request an extension as there may be a charge applied for late returns.

Goods not returned in "as new" condition will not be accepted under the preview policy and the full price of the goods will be charged.

It is illegal to use a preview DVD for training purposes or show it to an audience. DVDs on preview are for evaluation purposes only and cannot be be used for training or shown to an audience until they have been purchased.

Returns and Refunds Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14-day money-back guarantee from the time you receive the goods. Goods are dispatched under the condition that you or your organisation pays for all postage and handling charges.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition, unmarked and undamaged, otherwise the full price of the goods will be charged. All return postage costs are to be paid by the buyer.

We recommend that you return the product, with good padding, via Registered post. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration with your postal carrier. Ideas That Work will not be responsible for parcels lost or damaged in transit if you choose not to register them.

If the goods have been paid for in advance then a refund will be issued immediately on receipt of the returned goods. Or if you prefer, a credit note can be raised for you to spend on any of our other products.

All care is taken that when the goods are dispatched they are in perfect condition. If you receive a faulty product please contact Ideas That Work immediately or by phone 03 9525 1407. Any faulty goods will be replaced immediately on receipt of the faulty product.

Pricing

All prices quoted are in Australian Dollars and include GST. Every effort is made to ensure that pricing is correct at the time of printing, however prices are subject to change without notice.